Term and Conditions
Welcome to the Shake Shack Menu. These Terms and Conditions set forth the rules and regulations for using our website. If you access this website and our services, you agree to comply with the terms outlined here. If you do not accept these terms, please do not use our website.
Menu, Pricing, and Limited Time Promotions
Variety of Shake Shack menu
Shake Shack’s outlets may have differing menus. In some cases, menu items are not available in all outlets. Without prior notice, we reserve the right to add new items, remove items, or change the menu at any time.
Pricing Policy
Every outlet displays menu prices in the local currency of that specific location’s Shake Shack. Prices are subject to applicable taxes depending on the region’s economic conditions. These prices may increase with toppings, sauces, or any other additional items.
Limited-time promotions
Some promotional deals and seasonal menu items are offered by Shake Shack occasionally. Availability for these items varies based on location and time. Shake Shack reserves the right to add, change, or withdraw promotions without notice.
Allergen and Nutritional Information
Allergen Notice
Please be advised that allergens may not be completely accurate, as we attempt to ensure for each menu item. There may be some cross-contamination at the time of food preparation. Customers with restrictions or food allergies are best served by checking our official website or speaking with the store manager before placing an order.
Nutritional Information
Nutritional values, including calories and ingredients, may be provided. Those with questions should expect their predictions to be inconsistent, owing to differences in portion sizes as well as preparation processes.
Term and Conditions Discounts, Coupons, and Offers
Promo Codes and Coupons
Shake Shack may provide promo codes, discounts, and special giveaways from time to time. These promotions are subject to certain conditions and can only be availed for a limited duration. By default, they are one-time use only per customer per visit unless otherwise stated default.
Restrictions
Some offers, discounts, and special promotions cannot be used in conjunction with other offers under such terms unless stated. Shake Shack may cancel or change its promotional activities without notice at any time.
Exclusions
Some promotions may only be valid at participating locations and may be subject to certain dish exclusions. In addition, gratuities and taxes, as well as delivery costs and menu item discounts, are not included at Term and Conditions.
Accuracy of Pricing and Errors
Pricing Mistakes
Shake Shack will always try to be as accurate as possible when it comes to pricing, online and in-store menus will always be the same as Shake Shack aims for consistency. Unfortunately, mistakes happen. We reserve the right to make changes to prices as we see fit.
Resolution
In case of a price mistake, Shake Shack will keep customers in the loop. Customers have the option to accept the corrected price or cancel their order. Management decisions on refunds or exchanges will always remain within the Shack.
Ordering and Payment
Online Orders
Ordering from our official website or mobile application means local pricing, taxes and service charges applicable shall differ by location.
Accepted Payment Methods
Payments by credit cards, debit cards, cash, and e-wallets are all welcome at Shake Shack. All online orders must be paid for right away.
Refund Policy
Changes or adjustments to a refund or replacement order are at the discretion of Shake Shack Management. Customers with order problems should reach out to a manager for resolution.
Customizations and Substitutions
Personalized Orders
Shake Shack grants the freedom of adding extra toppings and sauce or just making any changes to the sauce or other toppings. Customization can however incur extra charges.
Policy on Substitution
We attempt to honor all customization requests, but certain items may not be substituted for reasons that include but are not limited to operational restrictions and ingredient availability.
Delivery Services
Wage Partners
Shake Shack uses other services for delivery. We do not take responsibility for delays, incorrect orders, or anything else that goes wrong with service from third-party providers.
Charges for Delivery
Delivery charges differ from one service provider to another as well as from one location to another. Shake Shack does not have any control over these expenses and is not responsible for extra charges because of other services.
Nonrefundable Delivery Orders
When an order for delivery is placed, it cannot be canceled or refunded, other than payments done via credit card, which are at the discretion of Shake Shack and the third-party provider.
Intellectual Property Rights
Budgets Friendly Trademarks
“Shake Shack”, “ShackBurger”, and “ShackSauce” are the trademarks of Shake Shack Enterprises. These names or branding elements should be used without authorization in any way.
Ownership of Menu Related Material
All descriptions, pictures, and videos on the menu are the property of Shake Shack and have no right to be copied, published again, or shared as they were without written permission in advance.
Disclaimer of Liability
Limitation of Responsibility
Shake Shack bears no responsibility for any losses, damages, or inaccuracies in menu pricing, health information, or any promotional materials. Assumed all risks related to food selection are at the customer’s choice.
Customer Responsibility
As a condition of ordering from Shake Shack customers accept the risks which come with food allergy and diet limitations. Thus, Shake Shack does not take responsibility for any negative outcomes or damages to health that result.
Governing Law and Dispute Resolution
Dispute Resolution
Orders that agree with these terms and conditions must report to Shake Shack whenever any disputes arise. As a final resort, arbitration or small claims court may be utilized to settle disputes.